RETURN POLICY

Last Updated on December 08, 2020

What is the SPARKLE product Return Policy?

For US VIP members, COOLING OFF period is no later than midnight of the third business day after the date of the transaction. You must give written notice to Sparkle either via postal mail or email at usasupport@clubsparkle.com. You will receive the full refund within 10 business days following receipt by Sparkle of your cancellation notice, provided you make available to Sparkle, in substantially as good condition as when received, any goods delivered to you under the transaction. You must comply with the instructions of Sparkle regarding the return shipment of the goods at Sparkle’s expense and risk.

  • General Return Policy for VIPs (after the Cooling Off Period, if residing in Japan or in US), Affiliates & Customers: You may return UNOPENED and MARKETABLE products within 30 DAYS of the PURCHASE DATE. We will refund 90% of the purchase price. Shipping, bank fees and other fees are not refundable. Bank wire fees to process the refund will be deducted from the refund amount.
  • Products are NOT marketable if they are not useable (the product has been open or damaged after it was received). Please do not attempt to return any products without first contacting the SPARKLE Support Center for instructions. You will need to contact the SPARKLE Support Center to obtain a Return Authorization Number before shipping the returned product. The returned product must be shipped pre-paid. Returned items without a Return Authorization Number may be denied.

 

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